Returns Policy

We have every confidence that you will be delighted with your PRETTY-SMALL-SHOES.COM purchase. However, if you are not completely satisfied please return any item to us in its original condition, including all packaging, within 14 days of receipt, and we will gladly exchange the goods, refund you or give an account credit for them if required. NOTE: During the month of October we are offering free returns (we refund your return cost after we recieve the shoes back from you) for purchase from UK customers only and if this works well we may extend it to a permanent offer.

If you need to return any item to us, please securely wrap your parcel and send it to:

pretty-small-shoes
Unit 6
St Albans House
St Albans Lane
London
NW11 7QE.

We want you to be entirely happy with your order, therefore any replacement items will be sent to you free of Postage & Packing charges. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. .

SALE RETURNS
Sale items can be returned within 7 days of receipt to obtain a refund or an alternative size or exchange. We would recommend that you return sale items by registered post (NOT special delivery) and obtain proof of postage.

EXCHANGES
When requesting your alternative, please specify the size and style you require as a note on the invoice you recieved with your shoes or on a seperate note. If you prefer to e-mail too that is also a good idea but please give your order number as a reference if you can.

GIFT RETURNS
If you have received an item as a gift, you may exchange it for a store credit to your PRETTY-SMALL-SHOES.COM account (you will need to register your details). The amount is automatically deducted from your next purchase and has no time limitation. Please be aware that you may need to pay any cost difference, additional shipping, taxes and import duties. .

SPECIAL ORDER RETURNS
Returns, exchanges and refunds on special orders are allowed but in certain circumstances (for example if some particularly unusual alterations are requested) we will ask for customers to take a store credit to be used against another pretty small shoes purchase. This notification appears in the site details of each shoe to which it applies.

RECEIVING A REFUND
Your refund will either be credited to the original purchaser's credit card or PRETTY-SMALL-SHOES.COM account and will exclude shipping costs (with the exception of faulty items) which we deduct to cover the cost of our delivery/collection service. Refunds will be normally be applied within 3 working days of the shoes return. If your order has been sent to a destination within the EU, all sales taxes will be refunded.
Outside the EU, importation customs duties and sales taxes are non-refundable through PRETTY-SMALL-SHOES.COM. However, you may be able to recover these by contacting your local customs bureau directly.

LATE RETURNS
Items should be returned within 14 days of the date of your receipt of the goods from us. Returns outside these timeframes may be accepted at the discretion of PRETTY-SMALL-SHOES.COM and may only be refunded as a store credit.

TRYING ON SHOES
All shoes should be tried on a carpeted surface before wear. Shoes should where possible be returned in their original, undamaged shoe box as this is considered part of the product.

FAULTY GOODS
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.