If the shoes are not what I expected or if they don't fit me well what should I do?
You can send the shoes back to us to exchange size or design or if you don't want any of our shoes you can request for a full refund! If you chose to send the shoes back please enclose a brief note/letter explaining the reason and state whether you would like a refund or credit note. We want you to be happy!
For more information, see our 'RETURNS' page.
How long does it take to get my shoes?
Here is the answer to question two
Usually, it takes about a couple of days in the UK and less than a week in EU countries and the US. However, any special orders (different heel height, colour, or wedding and special section shoes) can take up to 14 business working days.
For more information, see our 'Delivery' page.
Where are the shoes made?
The shoes are custom made from various international locations.
How long will my shoes take to arrive?
If we do not have the shoes you want in stock we will have to make a 'Special Order'. Since our shoes are all individually hand made it may take up to 14 working days. In the event that it takes longer, it may be due to shipping and processing through customs (customs is always the longest part!).
If I need the shoes by a certain date (for my wedding, party or event) what should I do?
The best thing is to contact us ASAP and tell us what shoes you want and by when. If you're in luck and we have the specific shoes you want in stock we will ship it off to you that day. If it is not in stock and needs to be a 'Special Order' then if may take up to 14 days and we can organize to get the shoes delivered straight from our supplier. We can also make suggestions to alternative shoes that we have available and send them to you to try on with your outfit.
I am not too sure what petite size I am?
Sizing with us is really easy. All you need to do is measure your feet and choose the correct size on our site. Check out our 'Size Guide' section on our website.
How much delivery cost to get to the US? Out of the United Kingdom or... anywhere?
£6.50. The delivery charge is the same no matter which country it is being delivered to.
I live out of the United Kingdom and I need to know the currency conversion.
You can check out this website where you can find the exchange rate for your currency www.xe.com
If I buy more than one pair of shoes would I be charged extra delivery fees?
We charge you only once per transaction. So no matter how many shoes you buy at one time it will only be one delivery charge.
Can I pay with Paypal?
Yes, you can. Just click pay option to Paypal.
Do you have a shop I can visit?
YES!
You will soon be able to visit us as we are just about to open a showroom at our new offices in North London
BUT this will be by appointment only on Friday and Saturdays (11:00 am to 17:00 pm) to start with
(if you arrive without an appointment or on any day other than Friday or Saturday then there will be no one working in the shop to help you, we have a VERY busy office and it is just not possible to disrupt this work to attend to the shop unless you have made an appointment)
we are 3 minutes away from Golders Green tube/bus station at
Pretty Small Shoes
Unit 6
St Albans House
St Albans Lane
London
NW11 7QE
if you would like to make an appointment for Fridays or Saturdays starting from 22 Jan 2010 than mail us at orders@pretty-small-shoes.com
Do you have a catalogue to send me?
No catalogue. All our products are online and regularly updated.
Do you do size 38 or any other sizes?
Yes, we do any sizes; it will take 14 business days delivery.
Please call us on 0844 414 2892, if you want any other sizes rather than size 1,2 and 3 or need a custom made fitting.
Do you have shoes with a wide width?
If you have very wide feet you always can ask us for a wide fitting. It won't cost extra! Our shoes are hand made that you can even get odd size, wide fitting, change height of heels or colours of shoes etc. You can request for various changes for the shoes.
Can shoes be altered?
You can request for various alterations to the shoes. Contact us with your requests and we can see what we can do. You can get odd size, wide fitting, changes in heel height and shoe colours. We want our customers to be especially happy and therefore we will try our best to make you happy with our shoes. (Please note that once shoes are customised from original design it would be difficult to give you exchange or refund, we hope you understand this).