Please note we do not refund you the cost of delivery to you or the cost of any returns to us.
All refunds requests will be processed within 10 - 14 working days and although funds will leave our account on the day of refund they may take a further time to clear in your own account as individual banks clearing processes are variable. Please contact your own bank to confirm clearing schedules.
If you need to return any item to us, please use the `internet returns` address lable included with your shoes, fill out the returns note confirming your name and order number and any action you require (if you are returning from a destination outside the european union then you MUST fill out an appropriate customs form stating `no commercial value - internet returns` otherwise we may be charged import taxes to recieve you shoes back from you and this may not be recoverable by us).
If for any reason these instructions are missing then simply e-mail us on firstname.lastname@example.org with your order number and post code and we will sort this out for you.
We want you to be entirely happy with your order, therefore up to 2 size replacement shoes will be sent to you free of Postage & Packing charges (exchanges for a different style may require additional delivery fees) .
Pretty Small Shoes SHOP and International Customer Services Centre
4-11 Galen place
Off Bury Place,
Sale items can be returned if despatched back to us within 7 days of receipt to obtain a refund or credit note (unless otherwise specified on any particular sale product page). We would recommend if you arre outside UK & ROI that you return sale items by registered post (NOT special delivery) and obtain proof of postage.
When requesting your alternative, please specify the size and style you require on the returns note provided with the invoice you recieved with your shoes or on a seperate note if you have lost it. If you prefer to e-mail too that is also a good idea but please give your order number as a reference if you can.
RETURNS FOR STYLE EXCHANGE
We are also happy to exchange shoes for another style and will usually do this with no extra charges for the subsequent delivery but reserve the right to limit the number of exchanges we make per order to 3 exchanges. We also reserve the right to apply new delivery charges to be paid before re-sending new styles.
If you have received an item as a gift, you may exchange it for a store credit to your PRETTY-SMALL-SHOES.COM account (you will need to register your details). The amount is available to be deducted from your next purchase and has no time limitation. Please be aware that you may need to pay any cost difference, additional shipping, taxes and import duties. .
SPECIFIC TERMS FOR `SPECIAL ORDER` BOOTS
We can accomodate some special alterations on calf length boots. If you would like to have any special alterations (there are specific instructions for this on most boots pages) then call or mail us and we will do all that we can to help you with any changes you'd like. Also, we need to confirm that any agreed alterations will mean that the boots will not be returnable for refunds or exchanges (unless in the unlikely event of a fault in manufacture). This is because any tailored items will not be suitable for re-sale.
Note: When you give us your calf measurements for tailored fit boots then the boots you recieve will match your calf measurements on the INSIDE of the boots.
RECEIVING A REFUND
Your refund will either be credited to the original purchaser's credit card or PRETTY-SMALL-SHOES.COM account and will exclude shipping costs, where paid,(with the exception of faulty items). Refunds will be normally be applied within 10-14 working days of the shoes return.
Outside the EU, importation customs duties are non-refundable through PRETTY-SMALL-SHOES.COM. However, you may be able to recover these by contacting your local customs bureau directly.
Returns outside the timeframes detailed above may be accepted at the discretion of PRETTY-SMALL-SHOES.COM and may only be refunded as a store credit. Call or mail us to discuss.
TRYING ON SHOES
All shoes should be tried on a carpeted surface before you decide to keep them.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.